Refund policy

Refunds and Returns

We take pride in the quality and grade of our meats and seafoods.

• Our selections are of the highest quality and you will not be disappointed!

We are committed to have your products arrive in a wholesome condition.

• Your order will arrive from The Cajun Turkey Company either frozen or chilled based on the delivery method you choose.
• You must refrigerate or refreeze products immediately upon delivery.
• We utilize UPS shipping options and follow their shipping guidelines for conditions and restrictions.

We work hard to ensure that your order is picked and shipped accurately.

• You have our word of honor that you will receive what you order.
• If an item is out of stock, we will notify you and give you the opportunity to substitute or we will refund the cost of the item.
• Should we accidentally leave something out or give you something not ordered, we will make it right!

We ask that you notify us of problems by the next business day.

• Order must be inspected upon arrival and we should be notified immediately with any concerns.
• Do not return any product without first contacting Customer Care.
• We reserve the right to fully investigate claims that could possibly be unfounded or fraudulent.
• No refunds will be issued if we are not notified by the next business day. Please contact us by phone at 972-318-0307 or email at customercare@cajunturkeyco.com