Shipping and Delivery

We utilize UPS shipping options to ensure that your packages arrive in the best possible condition and in the timeliest manner. Due to the perishable nature of our products, they are shipped flash frozen which means they are frozen very quickly at a low temperature and will defrost in transit. Items that are soft but cool to the touch are safe to be consumed. Upon arrival, the products should be refrozen or refrigerated immediately. Allow 24-72 hours to thaw the products before planning to serve them.

We do not ship on Friday or Saturday so there are NO Sunday or Monday deliveries. Standard delivery is 2-3 business days. Two-day delivery is recommended, especially during the warmer months due to the perishable nature of our products. We ask for the date the product is to be shipped; not the date of delivery/arrival. If there is no date to ship, we will ship the product within 24-48 hours of our next shipping date.

*NOTE* The Cajun Turkey Company is not responsible for incomplete or incorrect shipping information on orders. The customer must ensure that addresses are accurate. Additional charges will be incurred to re-ship any product.

We make every attempt to adhere to the tables below as much as possible but holidays and unforeseen circumstances, including but not limited to, any act of God, weather, pandemics, protests, and riots can force exceptions to the shipping and delivery schedule. We will abide by the rules and regulations set forth by UPS for shipping conditions and restrictions. If for any reason, the FFA grounds planes or ground delivery services are interrupted due to weather, pandemics, rioting, or any act of God and the scheduled delivery is missed, under no circumstances will The Cajun Turkey Company be responsible for the delay of your shipment or the spoilage of the product.

No orders are shipped the day they are ordered.

Addresses

All shipments require a street address; no PO Boxes, APO or FPO addresses. If shipping to a business, it is the customer's responsibility to ensure the business is open and accepting deliveries. Incorrect or incomplete shipping addresses voids our guarantee. We do not ship to Canada or over-seas. Hawaii and Alaska may require an additional fee.

Changes and Cancellations

Changes to orders must be received at least 5 business days before the requested ship date.

Receipt and Inspection of Product

Orders should be inspected immediately upon arrival. The Cajun Turkey Co. must be notified next business day after delivery of any issues or concerns. No refunds after this time. We do not accept returns.

🚚📦👉UPDATED 2025 UPS SHIPPING GUIDELINESceipt and Inspection of Product 

From Our Kitchen to Your Table – Let’s Keep It Fresh!

If your shipping address falls in the GREEN, ORANGE, or MAROON zones on the map below, we highly recommend choosing
UPS Next Day Air or 2nd Day Air at checkout.

These express options ensure your delicious Cajun goodies arrive cold, fresh, and ready to enjoy.

Important to Know:
Orders sent via UPS Ground or UPS 3-Day Select to these zones may not stay cold enough, and we won’t be able to offer refunds or replacements for any spoilage. Due to shipping regulations, we’re limited to 5 lbs of dry ice per box. We want your Cajun feast to be perfect — thanks for helping us get it there the right way!

Shipments to Alaska and Hawaii MUST ship Priority Overnight.

We cannot ship outside of the United States due to customs regulations.

Shipping Schedules

Overnight Shipping/Delivery

SHIPS
Monday
Tuesday
Wednesday
Thursday

ARRIVES
Tuesday
Wednesday
Thursday
Friday

2nd Day Air Shipping/Delivery

SHIPS
Monday
Tuesday
Wednesday

ARRIVES
Wednesday
Thursday
Friday

Holiday Ordering and Delivery

We highly recommend ordering early with delivery dates to arrive the week before the holiday. Shipping services are often overwhelmed during the holidays and do not guarantee deliveries. We make every effort to see that your order ships per your request, but we have no control over the shipping companies that deliver the packages. Please contact us directly with any concerns and questions. We can provide up to date order cut-off dates/times for your shipping needs.

Corporate Gift Giving

For bulk orders or corporate gifts, please call us at 972-318-0307 to speak with a team member. Our hours are Monday – Saturday, 12:00 pm to 5:00 pm.  We are closed on Sunday.